Are Your Performing at Your Best? Reaching Ultimate Client Satisfaction and Team Buy-in

Mon. July 16| 2:45 PM - 3:45 PM | A223

The clients pay the bills and your phones are ringing... But are those really accurate indicators that you're doing the best that you possibly can? How can you be assured that that clients will continue to come back and that your workforce is producing at optimum levels? In this session, we'll be discussing some surefire, accurate measurement tools to help you get a firm grasp on knowing exactly where you stand with your clients and your workforce. Learn how to turn low levels of client satisfaction around by using simple measurement tools and how to achieve complete buy-in from your team members through a "pay-for-performance" structure.This session is eligible for LA CES credits

Level: Intermediate

Type: Business Operations

Track: LA CES , Landscape


Speakers

Peters, Bill

Peters, Bill

Production Manager

Fullmer's Landscaping, Inc